Terms and conditions

1. Who and what

These terms apply to any use of Loaddeck, a service of Mackenzie Rotterdam (sole proprietorship, KvK 50934848). Loaddeck is meant for business use: for car dealers and vehicle transporters. "You" is the organisation that has an account.

2. The service

Loaddeck is a web app for planning transports and recording handovers with photos, signature and a PDF protocol. We keep improving the service and may change features. What a plan includes exactly is shown on loaddeck.nl.

3. Account and use

• You make sure the data you enter is correct and that you may use it.
• You keep credentials and sign-in links secret and are responsible for what happens with your account.
• You do not use Loaddeck for unlawful purposes and do not try to disrupt or bypass the service.
• You arrange what is needed towards your drivers and customers, such as informing them about how their data is processed.

4. Plans and prices

Light is free. Standard costs € 79 per month and Pro € 199 per month, always excluding VAT. We charge VAT on paid plans as required by law. If we change prices, we announce it at least 30 days in advance; you can then cancel before the new price applies.

In the app (under Subscription) you can upgrade, downgrade, pause or cancel at any time. An upgrade takes effect immediately and the new price applies from your next payment; the current month is not prorated. A downgrade takes effect at the end of the paid period. You can pause the subscription for 1 to 3 months: you keep your plan until the end of the paid period, then fall back to Light and do not pay during the pause. After the pause the subscription continues automatically. You can end a pause or cancel a scheduled change early.

5. Payment

You pay monthly in advance, through Mollie. You make the first payment with iDEAL, credit card or Bancontact and authorise us to charge the subscription automatically every month after that. If a payment fails, we try again and email you. If payment stays unpaid, we may move your account back to Light.

6. Cancelling

You can cancel at any time, with no notice period. The subscription runs until the end of the month you paid for. We do not refund part of a month. You can cancel by emailing hello@mackenzierotterdam.nl or in the app under Subscription.

Because Loaddeck is for business use, the statutory consumer right of withdrawal does not apply.

7. Your data

The data you enter in Loaddeck stays yours. We only use it to provide the service, as described in our privacy statement. After cancellation you can ask for an export within 90 days; after that we delete it.

8. Availability and support

We do our best to keep Loaddeck available and secure, but we do not promise uninterrupted availability. Maintenance and outages can happen. We provide support by email on working days.

9. Intellectual property

All rights in Loaddeck, the software, the design and the brand name remain with us. You get a personal, non-transferable right to use the service for as long as your subscription runs.

10. Liability

Loaddeck is a tool. Recording damage and handling claims remains your responsibility and that of your drivers. We are not liable for indirect damage, such as lost profit or damage from a dispute with a customer or insurer.

Our liability for direct damage is limited to the amount you paid for Loaddeck in the 12 months before the event, and for a free plan to a maximum of € 500. These limits do not apply to intent or gross negligence, or where the law says otherwise.

11. Force majeure

If performance is temporarily or permanently impossible because of circumstances beyond our control, such as an outage at a hosting provider, we are not liable for it.

12. Changes and governing law

We may change these terms and announce it at least 30 days in advance. Dutch law applies to these terms. Disputes go to the competent court in the Rotterdam district.